At DNA Tactical, Inc., we are committed to offering you the best customer service. As part of this effort, we strive to enhance your shopping experience by providing knowledge, education, elaborate catalogue listings, and e-commerce tools that can help you identify which products best suit your needs.
If you are not completely satisfied with your purchase, you can return most items, subject to the terms and conditions of this Return Policy, within 30 days of your purchase for a replacement or refund. Please keep in mind that although we closely monitor events and trends to maintain a diverse inventory of product on hand to meet our customers' needs, our industry constantly experiences swift changes in supply and demand that may make it impractical to carry certain items in stock or fulfill certain exchange requests.
Subject to the provisions of this policy, items purchased through our website may be returned for a replacement or refund within 30 days of purchase. If your item has a manufacturing defect in its materials or workmanship, you can return it at any time. This guarantee and return policy does not cover ordinary wear and tear or damage caused by improper use or accidents.
In some instances, certain items are subject to manufacturer warranties and may be replaced or repaired directly by its manufacturer or supplier. We reserve the right to refer you directly to the manufacturer or supplier for the return or repair of such items.
Excluded Items. PLEASE NOTE our standard return policy does not apply to some items including but not limited to: ammunition, firearms, ballistic gear, gun powder, primers, batteries, food items including Meals, Ready-to-Eat (i.e. MREs), water, suppressors, Class III items, optics, and night vision goggles. These items may not be returned - NO EXCEPTIONS.
Availability. While we aim to anticipate surge in demand and monitor industry trends, in many instances, the items you desire to exchange may no longer be stocked in our inventory or in a quantity to satisfy your exchange request. If this is the case, subject to the terms and conditions of this Refund Policy, we will issue a refund to you. In some instances, you may choose to wait until the desired items become available; however, we reserve the right to issue you a refund for any item that has been returned to us at any time. In such an instance, we will contact you promptly to arrange the applicable refund.
Promotional and Special Merchandise Policy. DNA Tactical promotional sales events, including but not limited to "Deal of the Day" promotions, holiday sale events, seasonal products sales, and overstock item sales, are events where we sell merchandise "as is." All sales are final on items purchased through these events. If you send any of this merchandise to the DNA Tactical warehouse for a return or exchange, it will be returned to you at your expense.
Additionally, if you choose to return discontinued items,special order items, out-of-stock items, or custom order items, as part of a refund or exchange, we will charge you a restocking fee equal to 25% of the original purchase price you paid for the item(s). No Exceptions.
Other restrictions may apply. Please contact Customer Service for more information.
To ensure that your refund or exchange is processed in a timely manner, carefully follow the instructions for returns and exchanges detailed below. Please note that shipping and handling charges will not be refunded unless an error occurred on our part in the shipment of your order or your order qualified for our Free Value Shipping Offer.
If an eligible item is returned by mail, customers may choose to exchange the item, subject to availability, or to receive a refund.
Step 1: Upon receipt of your order, please examine it carefully. If for any reason you are not completely satisfied with your order, please contact Customer Service to acquire an RMA number for your return. Once a RMA Number is issued for a specific return, it is only valid for 14 days. Please note that Customer Service might require you to provide proof of purchase (such as a receipt, shipping invoice, or account purchase history) to issue an RMA number. Returns will NOT be accepted without a valid RMA number issued for that specific return request.
Step 2: As part of our effort to make your return as easy and hassle-free as possible, please click here to download and complete the Return Merchandise Form ("RMA Form"). Before returning any products to DNA Tactical by mail, you MUST complete the RMA Form thoroughly and provide the RMA number issued to you by our Customer Service Department.
Step 3: Prepare your package for shipping. Please note that unless your item has a manufacturing defect in its materials or workmanship, all returnable merchandise must be returned in its original box or packaging, and all clothing and apparel must have the tags attached.
Step 4: If you return or exchange a product by mail, you must pay shipping costs to and from our distribution center. We recommend that you ship your package with the same carrier we used to ship the item to you and that you obtain tracking information and insurance. We are not responsible for packages lost in transit. Items should be sent directly to our Distribution Center at the address below. All return shipments must include a completed RMA Form with an RMA number issued by our Customer Service Department for that return.
DNA Tactical Online
ATTENTION: Customer Returns
3111 S. Valley View Blvd
Suite B-105
Las Vegas, NV 89102
Step 5: Within ten business days of receipt of your return package, we will examine the contents of your shipment and contact you to confirm receipt and notify you of any issues with the return shipment. If there are no issues with your return shipment, at your option, we will issue you a refund or begin processing an exchange, subject to availability. If we issue you a refund, we will issue a refund of the purchase amount to the credit card used to purchase the item or issue store credit in the purchase amount to the purchasing customer's account with us. If a credit card refund is issued, please allow up to two billing cycles for the credit to appear on your statement.
Step 6: If you indicate on your RMA Form that you wish to exchange an item, a customer service representative will contact you with details about the availability of the product you wish to exchange. If the product is available, our customer service representative will also request payment information for the cost of shipping the replacement product to you. Please keep in mind that products quickly sell out. Despite our efforts, the items you wish to exchange may not be available, and as such, we may not be able to process the requested exchange. If the item is not readily available, you may, at your option, request a refund or wait for the item to become available again. We reserve the right, however, to issue a refund for any item in lieu of fulfilling an exchange request, and in such an event, we will contact you to arrange a refund in the purchase amount to the credit card used to purchase the item or to the purchasing customer's account with us.
Step 1: Upon receipt of your order, please examine it carefully. If for any reason you are not completely satisfied, please contact Customer Service to acquire an RMA number for your return and schedule an exchange appointment. Once an RMA Number is issued for a specific return, it is only valid for 14 days. Customer service might require you to provide a proof of purchase (such as a receipt, shipping invoice, or account purchase history) to you an RMA number for the return. Returns will NOT be accepted without a valid RMA number issued for that specific return request.
Step 2: At your scheduled return appointment, please bring your RMA number, the original packing slip or invoice, the credit card used (if applicable) for the original order, a valid photo ID, and the item to be returned. Please note that unless your item has a manufacturing defect in its materials or workmanship, all returnable merchandise must be returned in its original box or packaging, and all clothing and apparel must have the tags attached.
The information from ID you provide to us as part of any return will be retained in a company-wide database of customer return activity that we, and our affiliates, use to authorize returns. We reserve the right to limit or refuse for any reason in-person returns and/or exchanges at all of our warehouse locations.
Step 3: We will examine your returned item, and, if the item is eligible for a return, we will issue you a refund or begin processing the exchange, subject to availability. If we issue you a refund, we will issue a refund of the purchase amount to the credit card used to purchase the item or issue store credit in the purchase amount to the purchasing customer's account with us. If a credit card refund is issued, please allow up to two billing cycles for the credit to appear on your statement.
Step 4: If you wish to exchange an item and the product is available, we will provide you with your new replacement item. Please keep in mind that our items go out of stock quickly, and certain products quickly sell out. Despite our efforts, the items you wish to exchange may not be available, and as such, we may not be able to process the requested exchange. If the item is not readily available, you may, at your option, request a refund or wait for the item to become available again. We reserve the right, however, to issue a refund for any item that you return to us for an exchange. If a refund is issued, we will, at your option, issue a refund of the purchase amount to the credit card used to purchase the item or issue credit of the purchase amount in store credit to the purchasing customer's account with us. Please allow up to two billing cycles for the credit to appear on your statement.
If you have any additional questions or problems with your order, please feel free to Contact Us:
Email: Customer Care
DNA Tactical, Inc.
Attn: Privacy Office
3111 S. Valley View Blvd., Ste. #B-105
Las Vegas, NV 89102
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